Shipping
We can ship to many addresses worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Returns Policy
On the rare occasion you may need to return a control board to us for warranty repair or customer damage please note the following:
- Warranty repairs will be provided unless the unit has been subject to customer damaged or external damage after the unit was supplied
- Please include details of the issue or symptoms
- Any current product returned to us under warranty repair will be inspected within four weeks. If the unit has failed due to manufacturing error it will be repaired or replaced and returned to you within 5 weeks of receipt. You will be notified in the three week inspection period if your returned product is outside of warranty repair, has customer damage or external damage outside of our control
- Before returning any product to us that is outside of warranty, please contact us first to discuss
- Any returned products that Heber deems as “beyond economic repair” (BER) will be disposed of at Heber according to the Waste Electrical and Electronic Equipment (WEEE) Regulations 2013. Customers can request BER products be returned to them, if required, but at their own cost
- Please remove any programmable devices that are with the control system you are returning, such as SD Cards, Compact Flash cards and EPROMs, as we cannot guarantee these will be returned
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
International and EU Orders
International and EU customers may find their orders shipped from the UK are subject to local import taxes and fees.
Unfortunately this is outside of our control so please ensure you know what additional fees you may be charged by your local tax authority before placing your order.